Refund policy

Lifetime licences bought on AppSumo

A lifetime licence bought on AppSumo can be refunded within 60 days of purchase, for any reason and with no questions asked. AppSumo handles the refund: ask from your AppSumo account (Products, then the licence), and AppSumo returns what you paid by the way you paid it. We do not take a card or payment details, so we cannot refund an AppSumo purchase ourselves; if you write to us first, we will point you to the right place and keep your workspace as it is until AppSumo has answered.

After 60 days an AppSumo purchase is final, as AppSumo’s own terms say.

Monthly and yearly plans

A plan bought directly from us can be refunded in full within 14 days of its first charge. After that, cancel at any time: there is no further charge, and the plan runs to the end of the period you paid for. A renewal charge is not refunded once the period has started, so cancel before the renewal date if you do not want the next period.

What a refund covers

A refund is of the licence or subscription fee you paid us or AppSumo. We do not charge for the use of the platforms you connect, so there is nothing else to refund; what a platform did with a post you approved is between you and that platform. Add-ons bought for a business follow the plan they were bought with. Taxes are refunded with the fee where the law allows it.

How to ask, and how long it takes

• An AppSumo purchase: from your AppSumo account, within the 60 days.
• A plan bought from us: email support@growfinch.com from the address you signed in with, within the 14 days. Say which business or workspace it is; no reason is needed.

We answer a refund request within 5 business days. When we issue a refund, it leaves our side the same day; your bank or card may take a few more days to show it. AppSumo’s own timing applies to purchases made there.

After a refund

A refunded lifetime licence is revoked: the code stops working, and the workspace it opened returns to the free early-access state or closes, after we have told you by email. A refunded plan ends at once. In both cases you can export or ask us to delete your workspace’s data as the privacy notice describes. Nothing already published is taken down by us; the posts stay on your own accounts.

Contact

Mendios Technologies (WebMobi), support@growfinch.com. Support is in English and we reply within one business day. The terms of service cover the rest of your use of Growfinch.